Customer Service/ Inside Sales Position at Strainsert Company

Website Stransert Company

Sensor Manufacturer

The Opportunity- West Conshohocken PA
Manufacturer is seeking a professional, skilled individual for our Customer Service / Data Processing/inside Sales Representative position. This position responds to and follows up customer’s inquiries regarding the organization’s products or services. Determines best method to ensure customer satisfaction and adherence to the organization’s policies. Coordinates with appropriate departments to ensure customer satisfaction. Informs customers of standard procedures or resolution of issues. Follows up, either verbally or in writing. Must be capable to learn technical information, including the organization’s policies, procedures, practices, products and services. Responsible for order management by handling all the details from purchase order to shipment of product.

Sales Representative – Inside
Help develop and improve Sales by following up on sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. Maintains sales programs by keeping customers and Sales Representatives informed about available services, supplies, prices and new products. Keeps records and prepares reports on sales activities.
May include

• Answer phone calls
• Order processing
• Respond to emails and faxes
• Obtain working knowledge of Company products and accessories
• Existing account management
• Relationship development
• Serve as primary contact with accounts
• Work with Sales Manager to verify pricing discounts and customer details.
• Maintain detailed files for documentation
• Initiate Return Materials Authorizations (RMAs), AAA (Credits/Debits), and Damage Claims
• Work closely with engineering and manufacturing personnel to meet customers’ requirements
• Provide customers with accurate product pricing and delivery information
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Generating purchase orders and requests for quotations
• Generate new and repeat sales by providing product and technical information in a timely manner
• Recommend alternate products based on cost, availability or specifications
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
• Other tasks as required

• High School diploma or GED equivalent, some customer service experience required
• 5 years of related experience
• Customer service skills
• General Microsoft Office skills (Outlook, Excel, Word)
• Answering of phones and directing calls
• Good verbal skills – must be able to explain fairly technical parts information clearly
• Written skills – must be able to communicate via phone, fax, and email effectively with customers
• Organizational skills
• Must be honest, hardworking and intelligent
• Ability to multi-task
• Excellent and confident customer support skills and positive disposition

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